In-Office Visits

We will be opening our office for limited in-office visits starting 6/15/2020 and want to let our clients know what to expect. These guidelines are to ensure everyone’s safety and adherence to these guidelines assists us in reducing transmission risk so that we may continue to see people on a limited basis in our office.

 

If you would like to continue to engage in telehealth visits please inform your clinician of your preference.

 

Insurance coverage may or may not cover telehealth visits. You may contact your health plan to verify coverage of telehealth services. As always, we do our best to verify health insurance benefits prior to starting services but the benefits are subject to change and insurance plans do not notify WTC of such changes in advance.

Please review the following and let us know if you have any questions:

Instances where WTC asks that you engage in telehealth visits:

  • If you have had a known or suspected COVID exposure we ask that you engage in telehealth appointments until you have been cleared by your medical provider.

  • If you presently have a fever, dry cough, or shortness of breath that is new and not due to a medical condition other than COVID-19 are asked to be seen via telehealth appointments until you have been cleared by your medical provider.

 

In-office visit guidelines:

  • Please do not come early for your appointment. If you do arrive early, please wait in your vehicle.

  • At your appointment time your clinician will open the door to the building for you. Please come in and go directly to your clinician’s office. We ask that you refrain from sitting in the waiting room chairs or touching door handles.

  • The CDC recommends the use of face coverings to reduce the transmission of COVID-19. WTC staff will be wearing masks. We encourage you to wear a mask too.

  • At the end of your appointment WTC will walk you out of the building so that you do not need to touch door handles.

  • Appointments will be staggered so that all WTC clinicians do not have appointments starting at the same time. This will further reduce unnecessary exposures to others and maintain appropriate social distancing. 

 

Items that will not be available in the office:

  • We will not have tissues, pens, paper, water, magazines, etc. available. Please bring your own items that you may want to use during your session.

 

Items that will be available in the office:

  • Disposable masks

  • Hand sanitizer

 

Sanitizing:

  • Staff will sanitize the area where a client was seated between each appointment.

Call 701.730.8313 to Schedule an Appointment

102 W. Beaton Dr., Ste. 103

West Fargo ND 58078-2653

Fax: 701.552.7975

support@willowtreecounselingfm.com

www.willowtreecounselingfm.com