WTC
WILLOW TREE COUNSELING
Counseling Service FAQs
Common questions about counseling, insurance and resources.
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​By phone or text:
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By e-mail:
support@willowtreecounselingfm.com
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Online request:
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1
Counseling appointment questions
The first appointment - What to expect. The first appointment focuses on getting to know one another. You will share why you are choosing to seek additional support through counseling. At the end of the appointment we will discuss what services are recommended, if those services are available through Willow Tree Counseling or through another agency, and discuss a plan for addressing your concerns (this will include identifying your goals, the type of therapy, how frequently we will meet, and how long services will last). In the event that we do not provide the service that you are seeking we will assist in providing a referral to another provider.
Follow-up appointments During subsequent sessions we will start to address your concerns as we had discussed previously. Your role in this process will require you to be open, honest, & willing to try new things. At times you may be asked to discuss difficult emotions and experiences. Depending on the therapy used, you may receive homework that will be due during your next session. It is up to you as to how much you put into counseling, but we encourage you to be ready to engage in the process.
Length of appointments The length of your appointments may range from 30 minutes to 55 minutes. We don't believe in a 'one-size-fits-all' approach. The fee for your appointment will be based on the amount of time in the appointment and whether it is the intake appointment, follow-up appointment or consultation.
How do I access my virtual appointment? Please read the virtual appointment quick guide at: https://www.willowtreecounselingfm.com/telehealth
How long will I be in counseling? This is a challenging question to answer as it depends on your individual needs and goals. Each counseling journey is unique. Some people may require or request 5-10 sessions, which is considered brief therapy. Other clients may require or request additional sessions to allow for the time & space to be able to explore & address their concerns. Your counselor will provide you with a recommendation for the tentative length of services based on what you are experiencing.
What if I am dissatisfied with counseling? If you are dissatisfied with your counseling experience please notify your counselor. Once you notified, your counselor will ask you additional questions to understand how you are dissatisfied and explore whether a different counseling approach would be appropriate. Let your counselor know if you feel your counselor is not the 'right fit' for you and if you would like a referral to another provider.
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Counseling billing, insurance & fees
What health insurances does Willow Tree Counseling accept? We accept: - Blue Cross Blue Shield (BCBS) - Sanford Health Plans - Medica - UnitedHealthCare (UHC) - Optum Health Plans - Optum Employee Assistance - HealthPartners - ND Medicaid - ND Medicaid Expansion
What if my health plan isn't accepted? You can still be seen if you have a health insurance plan that Willow Tree Counseling is out-of-network with. If we are not in-network with your health plan you will need to pay Willow Tree Counseling directly and self-submit your bill to your health plan. Your health plan may or may not have out-of-network coverage. It is your responsibility to follow-up with your health plan if we are not in-network.
What cost of counseling? You can see our most current fee schedule online at: https://www.willowtreecounselingfm.com/feeschedule If we are in-network with your health insurance plan, the fee for each service may vary and depends on the contracted rate with your health plan.
I have a billing question. There are several ways to contact Willow Tree Counseling about billing related questions: By phone: (701) 730-8313 By e-mail: clients@willowtreecounselingfm.com Client Portal secure message: https://app.procentive.com/clientportal2/
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Referring providers and records requests
I am a provider and would like to refer a client. Thank you for considering Willow Tree Counseling! Please send us a completed release of information, reason for referral, payment information and diagnosis information (if available). This information may be sent: By fax: (701) 552-7975
I would like to request records. If you are requesting your own records, we ask that you please contact our office and complete a release of information verifying what records you want released to yourself. If you are another provider or agency, please fax us a release of information and specify what you are requesting for records and specify where you want us to send the records to.
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Resources
North Dakota Medicaid & Medicaid Expansion ​Apply for North Dakota Medicaid General Website: https://www.nd.gov/dhs/services/medicalserv/medicaid/apply.html Application for Assistance Guidebook: https://www.nd.gov/dhs/info/pubs/docs/sfn-405-guidebook-for-applic-for-assistance.pdf Online Application: https://www.nd.gov/dhs/eligibility/index.html Paper Application: https://apps.nd.gov/itd/recmgmt/rm/stFrm/eforms/Doc/sfn01909.pdf Medicaid Expansion General Website: https://www.nd.gov/dhs/medicaidexpansion/index.html Apply Online: https://www.nd.gov/dhs/eligibility/index.html
Other Assistance (SNAP, TANF, CCAP) Website: https://www.nd.gov/dhs/eligibility/index.html
Substance Use Disorder (SUD) Voucher General Website & Application: https://www.behavioralhealth.nd.gov/sudvoucher
ND Mental Health Program Directory ND Health & Human Services Mental Health Program Directory to find services near you. https://www.hhs.nd.gov/behavioral-health/directory/search/default.aspx FirstLink 2-1-1 Directory of Community Resources FirstLink 's Directory of Community Resources provides options to call or go online for assistance in locating resources that meet your needs. Their website allows you to search or filter results specific to you and can be used to locate youth services, mental health/substance use disorder services, support groups, food, housing, utilities, transportation and more. Phone: 2-1-1 Website: https://prd.icarol.com/landing.html?token=22978899-2ed3-4b35-8687-8773159d829b&cssMode=Publish&orgNum=2318&db=2318
ND Crisis Resources Cass County 24-hour Crisis Line Available to residents of Cass County North Dakota. Phone: 701.298.4500 National Suicide Prevention Lifeline The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. Phone: 800.273.8255 or 988 Online chat: https://suicidepreventionlifeline.org/chat/
Get in Touch
We look forward to hearing from you!